Questions schools ask
Cannot find yours? Send it to us and we will answer within a working day.
How long does it take to start?
Your school address is ready right after payment. Add classes, fee plans and students the same day.
We already have students in Excel. Do we type them again?
No. Upload the Excel sheet, check the preview and the students are added together. Mistakes are flagged row by row before anything is saved.
Does it work in Urdu?
Yes. Every screen and printout works in English and Urdu, and each person picks their own language. Urdu printouts use embedded fonts so they look the same on every printer.
Who can see our school's data?
Only the staff, parent and student accounts your school creates. Every record carries the school it belongs to and other schools cannot reach it. Owners and accountants sign in with a second step.
Can parents pay fees online?
Parents see challans and dues in their portal and download the challan to pay at the bank. Online card and wallet payment needs a merchant account and is added per school when you have one.
Which SMS and WhatsApp services can we use?
WhatsApp Business (Cloud API), common Pakistani branded SMS gateways and Twilio. You connect your own account, so messages are charged by your provider at their rates.
Can we run it on our own hosting or server?
Yes. Qalamora runs on standard PHP and MySQL hosting, including shared hosting, and on your own server. Ask us about a self-hosted installation.
Do we need special computers?
No. It runs in a normal browser on a computer, tablet or phone. The fee counter works from the keyboard.
Is our old data safe if we switch modules off?
Yes. Switching a module off hides it, it never deletes records. Switch it back on and everything is there.
Can we stop any time?
Yes. Your subscription runs until the end of the paid period. You can export your data before you leave.
Is there a money-back period?
Yes. If you are not satisfied, ask within 7 days of your first payment and we refund it in full. See the Refund Policy.
Can prices change after we subscribe?
A paid month or year never changes. If we raise a price we tell you at least 30 days ahead, and it applies only from a renewal after that.