Invoices, paying and late payments

Qalamora sends a renewal invoice a few days before your paid period ends. The owner is reminded 3 days before the due date and once more if it becomes overdue.

Pay an invoice

1. Open Settings > Subscription. Only the school owner sees this page.
2. Find the invoice under Invoices. Unpaid ones show Unpaid or Overdue.
3. Click Pay now and choose how to pay under Pay with. The choices are the payment methods Qalamora has switched on, such as an online payment page or bank transfer.
4. Online payment: click Continue and complete the payment on the payment page. You return to Qalamora when it is done.
5. Bank transfer: transfer the amount to the account shown and quote the Reference to quote. Then enter Your transfer reference (the transaction id from your bank receipt) and click Send reference. Qalamora confirms the payment once the transfer arrives.

Click Download invoice for a PDF copy for your records.

If a payment is late

1. Grace period. When the paid period ends without payment, the school keeps working normally for a short grace period. A banner shows "Your subscription payment is overdue" and the date until which everything keeps working.
2. Read-only. After the grace period, the school becomes read-only. Everyone can still view, print and export records, and the owner can pay, but nothing new can be saved.
3. Paying unlocks it. As soon as the payment is confirmed, the school works normally again. Nothing is lost.

If an unpaid subscription stays read-only for a long time it is marked expired. It stays read-only and your data is still not deleted automatically.

نوٹ

Fees, attendance and other records keep their dates. Work that could not be saved during read-only mode, such as marking attendance, can be entered after payment.

Related

• Plans and your subscription
• Common problems
• Refund policy